Private Debt Outsourcing

Our standard contractual arrangements provide clients with either a dedicated, full time analyst resource (benchmarked at 150 hours per month); a fixed block of hours that can be utilized over time; or a team to deliver a defined project scope. Our standard contractual agreement is with our UK parent company and governed by UK law.

Our team is based in Cape Town, South Africa, which benefits from close time-zone alignment with the UK (1 hour ahead of the UK during BST; 2 hours ahead of the UK during GMT). Our team’s contractual working hours run to 6pm South African time. However, we understand that at times, when deadlines need to be met, longer hours will be required.

We take confidentiality extremely seriously. We understand that if our clients can’t trust that their information will remain confidential, then we won’t have a business. Our own employees are bound by individual confidentiality agreements in their employment contracts with Oceanrock, our standard contractual terms with clients includes both market-standard confidentiality wording and responsibility for managing conflicts of interest and our IT infrastructure reflects industry best-practice – both in terms of cyber-security and access restrictions so that only your client team at Oceanrock will have access to your confidential information.

Yes, your primary working relationship will be with one member of the Oceanrock team. This enables the onboarding process to be as smooth as possible, and consistency and efficiency to be established early in our relationship. In addition, our intention is that you also interact with a small Oceanrock team who can provide cover during vacation or sick leave, and is well-placed to provide additional support if you need to increase your capacity with our team at short notice. Critically, you will be dealing with the analysts in our team who are actually doing the work – rather than a relationship manager who sits between you and our analyst team.

Given the nature of our business, remote working has always been at the heart of what we do. Our aim is to become a natural extension of your team, which works best when there is regular and real-time communication. This can be through email, Teams, phone calls or other forms of communication that work best for you and your team.

We recruit talented people who will all have completed an undergraduate degree in finance. We also recruit qualified chartered accountants from the local offices of the big-4 global professional services firms. We support all of our team with an extensive in-house training programme, and also support those who chose to undertake professional qualifications, including the CFA. Our team of analysts is organized into smaller teams of 8-10, with internal review and quality control of work managed within those team structures.